Privacy Policy

At Alfalah Insurance Company Limited, we value the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, maintain, and protect your information when you visit our website or use our digital services.

By providing your personal information through this website, you consent to the collection and use of your information in accordance with this Privacy Policy.

Information We Collect

We may collect the following information from users:

• Name
• Contact details including phone number and email address
• Mailing or residential address
• CNIC / identification details
• Demographic and geographic information
• Policy-related information
• Health-related information (where required for insurance purposes)
• Other information relevant to customer surveys, inquiries, claims, or promotional offers

In certain cases, users may also upload supporting documents, forms, or images required for claims processing or service facilitation.

How We Use Your Information

We may use the collected information for the following purposes:

• To provide insurance products and related services
• To process quotations, policy issuance, renewals, and claims
• To maintain internal customer records
• To improve our products, services, and website experience
• To respond to customer queries and service requests
• To communicate important updates regarding policies or services
• To send promotional emails, offers, and marketing communications where applicable
• To conduct market research and customer feedback activities
• To comply with legal, regulatory, and contractual obligations

Information Sharing

Alfalah Insurance does not sell, trade, or rent your personal information to third parties.

Information may only be shared:

• With your consent
• Where required to facilitate insurance services or claims processing
• With authorized service providers, surveyors, hospitals, garages, or business partners where necessary
• To comply with legal or regulatory requirements
• In connection with merger, acquisition, restructuring, or transfer of business assets

Data Security

We are committed to ensuring that your information is secure.

Appropriate technical and organizational measures are implemented to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, while we strive to protect your data, no internet transmission or electronic storage system can be guaranteed to be fully secure.

Data Retention

We retain personal information only for as long as necessary to fulfill business, service, and legal requirements.

Data may be retained for longer periods where required by applicable laws, regulatory obligations, or internal record-keeping policies.

Cookies

Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve functionality.

Users may choose to disable cookies through browser settings; however, certain website features may not function properly as a result.

Links to Other Websites

Our website may contain links to external websites for your convenience.

Once you leave our website, Alfalah Insurance is not responsible for the privacy practices, security, or content of third-party websites. Users are encouraged to review the privacy policies of external websites before sharing information.

Your Rights

You may request to:

• Access your personal information
• Update or correct inaccurate information
• Request deletion of information where legally permissible
• Withdraw consent where applicable

Contact Us

For any questions or concerns regarding this Privacy Policy, please contact:

Alfalah Insurance Company Limited
UAN: +92 42 111-234-222
Email: info@alfalahinsurance.com
Website: www.alfalahinsurance.com